Sony To Repair Defective Zeiss 35mm Lenses With Firmware Issues

SonyAlphaRumors.com is reporting that some owners of the Sony Zeiss Sonnar T* FE 35mm f/2.8 ZA lens are having problems with the lenses and their camera systems when attempting to perform the company’s recent firmware updates.

According to the site, the bulletin, reposted below, states that some users have been experiencing freezes when updating the firmware, and that the company will be repairing these defective Zeiss 35mm lenses for free.

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However, we haven’t been able to confirm this yet with Sony PR and the bulletin posted on the SAR site doesn’t list contact information for affected users to have they releases serviced. We will report as more information is available.

 

 

Notice to Owners of the Sonnar T* FE 35mm F2.8 ZA Interchangeable Lens

March 31, 2015
Sony has recently become aware that some of the Sonnar T* FE 35mm F2.8 ZA E-Mount lenses sold during and after November 2014 are experiencing an issue when customers attempt to update the software to the new version released on March 4, 2015 (from Ver. 01 to Ver. 02).
Sony is planning to offer repairs for the affected lenses free of charge.
(Please contact the Sony Support Center listed below. Applications for repairs will also be accepted through the Sony website.)
In the case that the software update completes with no trouble, there is no need for repair.
We apologize for any inconvenience this may have caused and thank you for your understanding and cooperation.

【Malfunction Symptoms】
The software update freezes at the screen below when the customer initiates the software update (from Ver. 01 to Ver. 02) that was made available on March 4, 2015.
Update that has frozen   Update that is proceeding normally

If the above symptom is exhibited, please remove the battery from the camera when the update freezes.
The lens can continue to be used with the pre-update Ver. 01 software.

※How to check the software version
1) Power on the camera
2) Select [Menu]→[Setup]→[Ver.]
The software version installed on the lens will be displayed (as below).

【Affected model and production numbers】
SEL35F28Z Sonnar T* FE 35mm F2.8 ZA
α™ (E-Mount) interchangeable lenses
Purchased during or after November 2014

※Affected production numbers
Some, but not all, numbers from
1812043 – 1851015 (AE Version)
1840715 – 1850381 (CN2 Version)

 

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